Refunds

Last updated: August 12, 2026

AI credit packs are digital one-time goods sold via Creem (merchant of record). Buying credits means you can run AI Restore; it does not guarantee a specific artistic outcome.

When we refund money

• Duplicate charges or confirmed payment / processor errors.
• Unused packs within 7 days of purchase if no AI jobs were started on that wallet (email us with your Creem order / receipt id).

Credits (not cash)

• If an AI job fails or is blocked by safety checks after a credit was reserved, that credit is returned to your wallet automatically — this is not a card refund.

When we do not refund

• Credits already used on a successful AI job (image delivered).
• Dissatisfaction with creative quality after a successful run (AI is best-effort; matcha filters that permanently baked the original cannot always be recovered).
• Change of mind after any AI job was started.
• Chargebacks filed instead of contacting us first may lead to wallet suspension while we investigate. Suspended wallets cannot buy credits or run AI Restore until reviewed, and are not entitled to cash refunds for credits already successfully consumed.

How to request

Email billing@matchafilter.online within the window above. Include: Creem order id / receipt, approximate purchase time, and the browser you used (credits bind to a local wallet id). We verify whether any AI job was started on that wallet before approving an unused-pack refund. Free on-device Remove/Apply never require payment — see Pricing and Terms.